A modern customer service platform for 3PLs that's integrated into your WMS.
Customer support can't thrive in fragmented systems. Every channel, every brand — funneled into one shared room, so customer service becomes a relationship, not a chain of forwarded emails.
Chat, analytics, an AI teammate, tasks, and brand feedback — live from your WMS, scoped to every brand you ship for.
Your team and theirs, in one place. Messages thread by order, so context never gets lost in a forwarded email.
See a live channelResponse time, SLA hit-rate, shipping errors, tasks closed — pulled live from your WMS and scoped to each brand. Walk into every review with the receipts.
Walk your numbersGrounded in your WMS. Ask in plain language — Pax takes the action and always shows its work with a full audit trail.
Missing info, stuck holds, flagged shipments — each one becomes a task with an owner and an SLA. Close the loop before the brand ever asks.
See tasks in actionSend surveys, watch responses land, and track satisfaction by brand — so you know how each account really feels.
"Our CX team closes issues before the brand even notices."
Courtney Clark · BoxioAcross chat, tasks, SLAs, and the brands you ship for.
Brands running customer support through one shared Packr workspace — a channel each.
"We shut down four Slack Connects and a shared inbox. Packr replaced all of it — and the brands like it better."
Average first response — down from 4 hours on email.
"Our CX team closes issues before the brand even notices."
Tasks closed in one week, across 14 brands — each with an owner and an SLA.
"Pax just handles the small stuff. My team only sees the exceptions."
Order edits lost between chat and the WMS — every change writes back, with an audit trail.
Yes. Every brand you ship for gets its own channel and workspace — with its own branding, contacts, and SLA. Brands are unlimited on every plan, so adding your next account never changes the bill.
Conversations in Packr live next to the order data they're about, pulled live from your WMS. Messages thread by order, every request can become a task with an owner and an SLA, and edits write back to the warehouse — nothing gets lost in a forwarded email or a fourth Slack workspace.
Connecting is instant — just your WMS login (email and password) and you're linked. From there we kick off a background job that pulls in your full order history, which can take around 7 hours to finish. You don't have to wait for it: you can start working in Packr the moment you connect, and your data fills in as it syncs. Start your 30-day free trial →
Today we integrate with ShipHero. It's a deep, two-way sync — orders, holds, shipments, and errors all flow both directions. More WMS integrations are actively in development, so if you're on a different platform, talk to us about what's next on the roadmap.
Packr measures your SLA from the order's allocation start date — the moment the order is actually ready to be worked — instead of the raw order date. That means holds don't count against you: if an order is paused waiting on a customer, a stock issue, or an address fix, the clock isn't punishing your team for time they couldn't act on. ShipHero's on-time numbers don't account for that, so the same warehouse looks better — and more honestly — measured in Packr.
Yes. Pax can manage holds, change addresses, swap carriers, reprocess orders, and record shipping errors — all grounded in your WMS. Every action is permission-scoped and lands in a full audit trail, so your team always sees exactly what changed and why.
Everything is unlimited. Add your entire CX team and every one of your brands' teams — there are no per-seat fees, ever. Every feature is included too: Pax AI, WMS sync, threaded chat, tasks, holds, SLAs, surveys, and the full audit log. No tiers, no add-ons, no "contact sales to unlock." See the pricing →
No contracts, ever. Sign up whenever you're ready and cancel any time — no annual commitment, no setup fees, no cancellation penalty. Start with a 30-day free trial and only keep going if Packr earns it.
One usage-based plan: $8 per 1,000 orders, with unlimited brands, unlimited users, and every feature included. Start with a 30-day free trial — no contracts, no setup fees. Size it for your volume on the pricing calculator →
30 minutes. We'll plug into your WMS sandbox and walk your real numbers — no slides, just your warehouse.
