Packr is the customer service platform for 3PLs and Brands. All your communication, task management, an AI agent at your side, and full order management — one workspace for every brand you ship for.
Packr brings 3PLs and the brands they ship for closer together — a shared workspace per brand that turns customer service into a win-win relationship, not a chain of forwarded emails.
Pax is grounded in your WMS. It can manage holds, change addresses, swap carriers, reprocess orders, and log errors — and it always shows its work.
Purpose-built for 3PL operations. Nothing retrofitted from a generic help desk.
Your team and theirs, in one place. Messages thread by order, so context never gets lost in a forwarded email.
Pax edits orders, clears holds, records errors — grounded in your WMS data. Your team stays in the loop with an audit trail.
Every edit writes back to your WMS in real time. No copy-paste, no reconciliation, no stale dashboards.
Stats, open tasks, holds, backorders, shipping errors — all scoped to the brand you're in.
Every missing-info order, every stuck hold, every flagged shipment — tracked to close, with an SLA you can see.
Brand contacts, warehouse teams, carriers — roles and permissions mapped to the channels they belong in.
"We shut down four Slack connects and a shared inbox. Packr replaced all of it — and the brands like it better."
"Our CX team closes issues before the brand even notices. Pax just handles the small stuff."
30 minutes. A real walkthrough with your WMS, on a sandbox with your data.